Cancellation, Refund & Transfer Policy

1. Statutory cancellation rights

Where a learner books as a consumer at a distance, for example online or by telephone, or away from the Academy's business premises and the statutory rules apply, the learner normally has 14 days from the day after the service contract is made to cancel without giving a reason.

If the learner expressly asks for the service to begin during that period, the Academy may charge a proportionate amount for services actually supplied before cancellation where the law permits.

2. Academy policy after the statutory period

• More than 14 days before the course: full refund or one transfer to another available date.
• 7 to 14 days before the course: 50% refund or one transfer to another available date.
• Less than 7 days before the course or non-attendance: no automatic refund; however, the Academy will refund any amount that exceeds its reasonable unrecoverable costs and losses where required by law.
• A learner may request consideration of serious illness, bereavement or another exceptional circumstance. The Director may request reasonable evidence.

3. Transfers

A permitted transfer is subject to course availability and eligibility. A second transfer may be treated as a cancellation unless the Director agrees otherwise in writing.

4. Academy cancellation

If the Academy cancels a course, the learner will be offered a transfer or a full refund of the course fee paid for the cancelled course. The Academy does not exclude any statutory remedy that may apply.

5. Material changes

Reasonable operational changes may be made to trainers, rooms, equipment, teaching sequence or timings. If a change materially alters the agreed service, the learner will be offered an appropriate remedy.

6. How to cancel

A learner may cancel by any clear statement made by email to academy@medicalwellnesslondon.com, through the Academy website contact form, or in writing to Medical Wellness Academy, 61 Mansell Street, London E1 8AN.