Privacy Notice
Learners, enquiries, live models and course participants. Effective 17 September 2026.
1. Who we are
Medical Wellness Academy operates from 61 Mansell Street, London E1 8AN. For privacy questions, contact the Academy by email to academy@medicalwellnesslondon.com, through the Academy website contact form, or by post to the address above, marked for the attention of the Director.
2. Information we collect
Identity and contact details, booking details and payment or transaction records; qualification, employment, professional-registration and course-eligibility information; attendance, assessment, certification, feedback, complaints and appeals records; images or video where separately authorised or genuinely required for an identified assessment purpose; accessibility, allergy, contraindication or other health and safety information where genuinely necessary; and website enquiries, cookie choices and marketing preferences.
3. Why we use information
To respond to enquiries and take steps requested before enrolment; administer bookings, payments, attendance, assessment and certification; maintain safety, reasonable adjustments and training governance; investigate complaints, incidents, insurance matters or legal claims; and send marketing only where there is an appropriate lawful basis and the learner can opt out.
4. Lawful bases and health information
Depending on the activity, the Academy may rely on contract, steps before contract, legal obligation, legitimate interests or consent. Health information is special-category personal data. The Academy will identify both an Article 6 lawful basis and an appropriate Article 9 condition before processing it, and will keep the amount collected to the minimum necessary.
5. Sharing information
Information may be shared with authorised Academy staff, trainers and assessors who need it; relevant payment, booking, website, email, cloud-storage and learning providers under appropriate data-protection terms; accreditation, certification or quality-assurance bodies where genuinely required and disclosed; and insurers, professional advisers, regulators, emergency services, courts or law-enforcement bodies where necessary and lawful.
6. Retention
The Academy keeps personal data only for as long as reasonably required for the relevant training, legal, accounting, insurance, accreditation, complaint and certification purpose. Data that is no longer required will be securely deleted, anonymised or destroyed.
7. Security
Access is limited to people who need the information. The Academy uses appropriate organisational and technical controls for electronic and paper records and will investigate suspected personal-data breaches promptly.
8. Your rights
Depending on the circumstances, individuals may have rights to be informed, access their data, correct inaccurate data, request erasure or restriction, object to processing, receive portable data and withdraw consent. These rights are not absolute in every case.
9. Complaints
Please contact the Director first so the Academy can investigate. Individuals also have the right to complain to the UK Information Commissioner's Office (ICO).
10. Marketing and cookies
Marketing preferences are kept separate from course acceptance. The Academy will not treat silence or continued website use as consent to non-essential cookies. See the Website Terms & Cookie Notice for more information.